Last updated: January 2026
1. Introduction The Feelings Teacher (“us”, “we”, or “our”) is committed to protecting the privacy and security of your personal information. This policy describes how we collect and use personal data about you (and, where applicable, your child) in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We understand that our work relies on trust. Whether you are a parent, a professional, or a client, we treat your sensitive data with the highest level of confidentiality and care.
2. Who We Are (Data Controller)
Company: The Feelings Teacher
Lead Practitioner: Ines Gomes
Main Address: 18 Tranquil Vale, Blackheath SE3 0AX
Email: info@thefeelingsteacher.org
3. The Data We Collect Unlike standard websites, we provide therapeutic and educational services. Therefore, we may collect two categories of data:
Standard Personal Data: Name, email address, phone number, and billing address. We use this for scheduling, invoicing, and communicating with you.
Special Category Data (Clinical Information): To provide safe and effective support, we may collect health information, family history, developmental reports, and session notes regarding children and adults.
4. Children’s Privacy (Important) Our services are specifically designed to support children and families.
We do collect personal data relating to children under the age of 18 strictly for the purpose of providing therapeutic support and educational services.
This data is collected only with the explicit consent of the parent or legal guardian.
We do not use children’s data for marketing purposes.
5. How We Use Your Information We will only use your personal information when the law allows us to. Most commonly, we use your personal data to:
Deliver the therapeutic services, workshops, or consultations you have requested.
Maintain accurate clinical records as required by our professional bodies.
Process payments and prevent fraud.
Comply with legal or regulatory obligations.
6. Confidentiality and Safeguarding The therapeutic relationship is built on confidentiality. We do not share your personal or clinical information with third parties (such as schools, GPs, or other family members) without your consent, with the following strict exception:
Safeguarding: If we believe there is a significant risk of harm to a child or adult, or if we are required by a court of law, we have a legal and ethical duty to share information with relevant authorities (e.g., Social Services or Emergency Services). We will always aim to discuss this with you first, unless doing so would increase the risk.
7. Data Security and Retention
Security: We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way. Clinical notes are stored in secure, encrypted systems.
retention: We keep personal information only as long as necessary.
For adult clients: Typically 7 years after the last contact.
For child clients: Records are typically kept until the child turns 25 (in line with UK healthcare standards).
8. Cookies Our website uses cookies to improve your browsing experience.
Essential Cookies: Required for the website to function.
Analytics: We may use tools (like Google Analytics) to collect anonymous data on how visitors use our site (e.g., which pages are most popular). This does not identify you personally.
You can instruct your browser to refuse all cookies, but some parts of our site may not function properly.
9. Your Legal Rights Under the UK GDPR, you have the right to:
Request access to your personal data (a “data subject access request”).
Request correction of the personal data that we hold about you.
Request erasure of your personal data (subject to our legal obligation to retain clinical records).
Withdraw consent at any time where we are relying on consent to process your data.
10. Contact Us If you have any questions about this Privacy Policy or how we handle your data, please contact us at: Email: info@thefeelingsteacher.org
